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The ‘Conversation Startup’ enables the Administrator to define the user experience driven by the organization’s data preference and availability. Here, you can define the presentation flow, i.e., how the Virtual Agent should display the search results to the end user. Using the Legacy configuration, you could display Skills and Knowledge together or configure a customized presentation to display the identified Skills, Knowledge articles, and Catalogs together. You can customize the feedback that should be captured, update KPIs, and conditionally branch the user to another skill.
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For Custom Configurations:
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