Luma Virtual Agent (Luma VA) is an advanced support agent designed to assist end-users by understanding and processing their requests using advanced AI technology. With the power of large language models (LLM) and Generative AI, Luma VA can understand what users are asking for and provide the right information or assistance. It identifies user intent, understands their emotions, and offers relevant solutions, making the support experience smooth and efficient. This page explains how Luma VA works and what you can expect.
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Initiating a Conversation
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