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The following sub entity types are supported as part of Change Request:
Member | Description |
|---|---|
Worklog | The worklog is used to track the actual work and progress made against a particular change request. |
Communication | All the incoming and outgoing communications related to the change request. |
Attachment | Attachments are files that users have uploaded and attached to a parent entity. |
Configuration Item | The configuration item associated with the change request. |
Related Tickets | Related Tickets describe the relationships established between multiple ticket dependencies between multiple tickets when working through your support requests. "Master" and "Sub" tickets have a hierarchical relationship where "Related" tickets are viewed as on the same level. |
Activity | The activity entity contains historical information about changes that have been made to a change request. The activity entity is read-only via the API. The list call supports activity. |
SLA Compliance | Provides real-time SLA compliance data to determine the status regarding achievement of SLA Targets applicable to the change request. |
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The sub entities that are associated with the incident ticket should be separately queried, updated, or deleted. The following sub entity types are supported as part of Incident Ticket:
Member | Description |
|---|---|
Worklog | The worklog is used to track the actual work and progress made against a particular incident ticket. |
Communication | All the incoming and outgoing communications related to the incident ticket. |
Attachment | Attachments are files that users have uploaded and attached to a parent entity. |
Configuration Item | The configuration item associated with the incident ticket. |
Related Tickets | Related Tickets describe the relationships established between multiple tickets dependencies between multiple tickets when working through your support requests. "Master" and "Sub" tickets have a hierarchical relationship where "Related" tickets are viewed as on the same level. |
Activity | The activity entity contains historical information about changes that have been made to an incident ticket. The activity entity is read-only via the API. The list call supports activity. |
SLA Compliance | Provides real-time SLA compliance data to determine the status regarding achievement of SLA Targets applicable to the incident ticket. |
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The sub entities that are associated with the problem ticket can be separately queried, updated, or deleted. The following sub entity types are supported as part of Problem Ticket:
Member | Description |
|---|---|
Worklog | The worklog is used to track the actual work and progress that is made against a particular problem ticket. |
Communication | All the incoming and outgoing communications that are related to the problem ticket. |
Attachment | Attachments are files that users have uploaded and attached to a parent entity. |
Configuration Item | The configuration item that is associated with the problem ticket. |
Related Tickets | Related Tickets describe the relationships that are established between multiple tickets dependencies between multiple tickets when working through your support requests. "Master" and "Sub" tickets have a hierarchical relationship where "Related" tickets are viewed as on the same level. |
Activity | The activity entity contains historical information about changes that have been made to a problem ticket. The activity entity is read-only via the API. The list call supports activity. |
SLA Compliance | Provides real-time SLA compliance data to determine the status regarding achievement of SLA Targets applicable to the problem ticket. |
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The sub entities that are associated with the service request should be queried, updated, or deleted separately. The following sub entity types are supported as part of Service Request:
Member | Description |
|---|---|
Worklog | The worklog is used to track the actual work and progress made against a particular service request. |
Communication | All the incoming and outgoing communications related to the service request. |
Attachment | Attachments are files that users have uploaded and attached to a parent entity. |
Configuration Item | The configuration item associated with the service request. |
Related Tickets | Related Tickets describe the relationships established between multiple tickets dependencies between multiple tickets when working through your support requests. "Master" and "Sub" tickets have a hierarchical relationship where "Related" tickets are viewed as on the same level. |
Activity | The activity entity contains historical information about changes that have been made to a service request. The activity entity is read-only using the API. The list call supports activity. |
SLA Compliance | Provides real-time SLA compliance data to determine the status regarding achievement of SLA Targets applicable to the service request. |
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The sub entities that are associated with the task ticket must be queried, updated, or deleted separately. The following sub entity types are supported as part of Task Ticket:
Member | Description |
|---|---|
Worklog | The worklog is used to track the actual work and progress that is made against a particular task ticket. |
Communication | All the incoming and outgoing communications that are related to the task ticket. |
Attachment | Attachments are files that users have uploaded and attached to a parent entity. |
Configuration Item | The configuration item that is associated with the task ticket. |
Related Tickets | Related Tickets describe the relationships that are established between multiple tickets dependencies between multiple tickets when working through your support requests. "Master" and "Sub" tickets have a hierarchical relationship where "Related" tickets are viewed as on the same level. |
Activity | The activity entity contains historical information about changes that have been made to a task ticket. The activity entity is read-only using the API. The list call supports activity. |
SLA Compliance | Provides real-time SLA compliance data to determine the status regarding achievement of SLA Targets applicable to the task ticket. |
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The sub entities that are associated with the ticket should be queried, updated, or deleted separately. The following subentity types are supported as part of Ticket:
Member | Description |
|---|---|
Worklog | The worklog is used to track the actual work and progress that is made against a particular ticket. |
Communication | All the incoming and outgoing communications that are related to the ticket. |
Attachment | Attachments are files that users have uploaded and attached to a parent entity. |
Configuration Item | The configuration item that is associated with the ticket. |
Related Tickets | Related Tickets describe the relationships that are established between multiple tickets dependencies between multiple tickets when working through your support requests. "Master" and "Sub" tickets have a hierarchical relationship where "Related" tickets are viewed as on the same level. |
Activity | The activity entity contains historical information about changes that have been made to a ticket. The activity entity is read-only by the API. The list call supports activity. |
SLA Compliance | Provides real-time SLA compliance data to determine the status regarding achievement of SLA Targets applicable to the ticket. |
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