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The Mobile App provides self-service users with the ability to interact with the support team on their mobile device and access to ''My Tickets'' pagetheir tickets, anytime anywhere. The Cloud Service Management mobile app is a modern channel for end users to engage with support and leverage self-service. Creating new requests through the catalog is simple and approving tasks is fast with a swipe. The Administrator configures options to be made available to different users through Role Based Views.
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- Dedicated home screen dashboard designed to help users view open tickets and quickly create requests using top items from the Service Catalog.
- Leverage the Service Catalog and a simplified 2 step ticket creation process to guide end users through creating a well formed request. My Tickets page shows end users their open and closed tickets allowing them to search and filter them.
- The ticket detail page gives users a simplified view of a ticket including a dedicated area to see just the conversation between the end user and the support team. All details are available from the More Details link.
- The Outstanding Items workspace shows users their open approvals, reviews, and surveys (service feedbacks) allowing them to swipe or tap to approve them and keep the process moving forward.
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Tap 
to view the following options on the main menu:
- Home
- Service Catalog
- Outstanding Items
- My Tickets
- Add Account
The side menu also displays your profile picture along with your account details. Click 
to view the all associated accounts. You can also add more accounts as required. This allows users to easily switch between two or more accounts without having to logout of the app, enter new credentials and login again. This is helpful for users who may have multiple usernames in the same system or even across a Staging and Production environments.
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On this page, you can view a list of service catalog items such as IT services, Human resources, Networking services, Security etc. By default, all service catalog categories based on the user's permissions are displayed.
- The Show All Categories menu displays all the available service catalog categories which you can filter based on your requirementrequirements. Click
to view the list of categories and select one category at a time to filter the required categorylist of catalog items. - Tap
to toggle between the list view and grid view. By default, the catalog items are displayed in a list view. - Tap
to search for a specific catalog item.
Outstanding
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Items
On this page, you can view a list of open tickets in all your open tasks. Tasks are sorted based on approval/rejection phase based on the date of submission for approval. This page consists of three sections:
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You can also use the icon to search for a specific outstanding item.
My Tickets
For the SSU, Ticket Center appears as My Tickets. The tickets My Tickets is where you go to view and update all of your open and closed tickets. Tickets are displayed based on the status such as Open, Closed, and All. You can also use the following options:
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