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- Tap Service Catalog from the Main menu.
- Tap on the required template Select the Catalog Item that aligns to your request or issue from the list. Filter or search to find the item you are looking for. For example, request for conference roomConference Room Reservation.
- Based on the selected catalog item, the field information is populated. Verify the information provided is correct.
- Tap Next.
- If the request is to book for a conference room, search for the conference room by tapping on the Search option.
- Select the reservation start time and end time accordingly.
- Tap Submit.
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The Outstanding Items page displays the list of tickets/requests that are pending from you. You can view your pending approval and review requests on the Outstanding Items page. pending tasks assigned to you. Using this page you can perform the following tasks:
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- View ticket details based on the ticket status such as Open, Closed, and All.
- Search for a specific ticket using the search option.
- Create a ticket of the type 'Request'.
- Edit and existing ticket.
- Add work log entries such as attachments in the Discussion section and comment on the existing work log entries.
- Relate Assets and CIs.
Creating a Ticket from My Tickets
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It's recommended to create new tickets from the Service Catalog page. The Service Catalog helps assign your ticket to the right group faster. |
To create a ticket from My Tickets perform the following steps:
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After creating the ticket you can add more information by using the More Details option in the ticket. The You can access the following tabs you can access :
- Ticket Info: Consists of the details which you have provided during ticket creation as well as attributes used by the ticket creationsupport team to categorize and assign your ticket to the right owner.
- Attachments: Tap
to add attachment to the ticket. Choose one of the options from camera 
or gallery 
, as required. - Work logWorklog: Type notes or comments which you want to add in the Discussions section and tap
to save the information. This information will be visible in the Activity History page. - Additional info: View additional information about the ticket. This page is dynamic and appears based on the request type. After adding the information, tap Save.
- Activity History: Displays information such as e-mail communications, work logs and client notes etc.
- Relate Assets/CIs: View and relate Assets and CIs.
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- Tap Add Account from the main menu, on the Home page. The Log In page is displayed.
- You can also tap on the user profile to add another account and view the existing accounts.
- Tap Add Account. You may will get the following pop-up message.
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