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- Dedicated home screen dashboard designed to help users view open tickets and quickly create requests using top items from the Service Catalog.
- Leverage the Service Catalog and a simplified 2 step ticket creation process to guide end users through creating a well formed request. My Tickets page shows end users their open and closed tickets allowing them to search and filter them.
- The ticket detail page gives users a simplified view of a ticket including a dedicated area to see just the conversation between the end user and the support team.
- The Outstanding Items workspace shows users their open approvals, reviews, and surveys (service feedbacks) allowing them to swipe or tap to approve them and keep the process moving forward.
- Quickly switch between different accounts in one or more Cloud Service Management environments.
Downloading the Mobile App
Perform the following steps to download the ServiceAide Cloud Service Management The mobile app :
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is available for Google Android and Apple iOS
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devices from the Google Play and the App Store respectively. For information about the supported
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versions for each mobile operating system,
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please view the corresponding
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store.
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Logging into the Mobile App
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