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- The mobile is available for Google Android and Apple iOS users and can be downloaded from the following locations:
For information about the supported version of each mobile operating system, visit the corresponding app store.
Logging into the Mobile App
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Using My Tickets
My Tickets page displays a list of all your tickets and allows you to perform the following tasks:
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Creating a Ticket from My Tickets
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It's recommended to create new tickets from the Service Catalog page. The Service Catalog helps assign your ticket to the right group faster. |
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Adding Attachments and Comments
After you create a ticket, you can add attachments and comments or discuss your concerns using the Discussion section available in the ticket. An attachment can be an image, email communication, or transaction record. Perform the following steps to add and attachment:
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- Type your comments in the text field in the Discussion section.
- Tap
to save the information. This information will be visible in the Activity History page.
Relate Assets and CIs
Configuration Items (CI) are components of an IT infrastructure that must be managed to deliver an IT Service. All IT objects such as Hardware, Software, Networking Devices, Peripherals, and Documentation are examples of CIs. As a Self-Service user, various CIs can be associated to you in the capacity of owner, user, approver, or reviewer. You can relate the CIs to a ticket that you log. You can relate a CI or an asset to an active ticket.
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Adding an Account
The Add Account option allows users to add various accounts without having to log out from the existing account. For example, if the user is assigned to two different roles such as admin and analyst, this option helps to quickly switch between the accounts and perform the required task. This helps the users to experience a smarter, quicker, and hassle free navigation.
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