The following are the data sets that are available in the ServiceAide Cloud Serviceaide Intelligent Service Management (CSM):
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Assets
Data Set Name | Field | Description |
Asset Status | Status of the asset | |
Asset Tag | Tag for the asset | |
Asset Type | Type of the asset | |
Byod | Is this asset a bring your own device | |
CI | Describes whether the asset is a ci | |
CI Name | Name of the CI that is related to the asset | |
Discovery Source | Source of discovery of the asset | |
Hierarchical Path | The full path of the organization | |
Host Name | Host name for the Asset | |
Modified By | The last User who modified the asset | |
Name | Name of the Asset | |
Owner | The Owner of the Asset | |
Purchase Order Number | The purchase order number for the Asset | |
Serial Number | Serial Number for the Asset | |
State | Is the Asset Active or Inactive | |
Vendor | The Vendor name for the asset | |
Created Date | The date when the asset was created. | |
Modified Date | Modified Date of the asset | |
Last Discovery Date | The date when the asset was last discovered by discovery engine. | |
Warranty Expiry Date | Warranty Expiry Date for the Asset | |
Asset Softwares | Installed On | Software installed Date |
Installed Path | Installed Path for the software | |
Name | Name of the software | |
Patch | Is the software a patch | |
Publisher | The publisher for the software | |
Version | The Version of the software | |
Asset Status | Value | List value |
Asset Types | Value | Value of asset type |
Exceptions linked to Assets | Exception Type | Exception type |
Exception Date | Exception date | |
Hardware Asset | Core Count | Core count |
Disk Space | Disk space | |
Disk Used Space | Disk used space | |
DNS Name | DNS name | |
IPV6 Address | IPV6 Address | |
Memory Slots In Use | Memory Slots In Use | |
Processor Count | Processor Count | |
Processor Speed | Processor Speed | |
Processor Type | Processor Type | |
Total Memory | Total Memory | |
Total Memory Slots | Total Memory Slots | |
Hardware Server | Core Count | Core Count |
Disk Space | Disk Space | |
Disk Used Space | Disk Used Space | |
DNS Name | DNS Name | |
IPV6 Address | IPV6 Address | |
Memory Slots In Use | Memory Slots In Use | |
Processor Count | Processor Count | |
Processor Speed | Processor Speed | |
Processor Type | Processor Type | |
Total Memory | Total Memory | |
Total Memory Slots | Total Memory Slots | |
Models | Alias | The alias for the model |
Manufacturer | Manufacturer of the model | |
Model Name | The name of the model | |
Part Number | The part number of the model | |
Category | Category | |
Class | CCTI Class | |
Item | CCTI Item | |
Type | CCTI Type | |
Tickets linked to Assets | Asset Ticket Id Transform | Asset ticket ID transform |
Hardware Printer | DNS Name | DNS Name |
Printer Type | Printer Type | |
Hardware Mobile | Carrier | Carrier |
IMEI | IMEI | |
Network | Network | |
Phone Number | Phone Number | |
Hardware Tablet | Carrier | Carrier1 |
IMEI | IMEI | |
Network | Network | |
Phone Number | Phone Number | |
Hardware Storage | Array Name | Array Name |
Disk Space | Disk Space | |
Disk Used Space | Disk Used Space | |
DNS Name | DNS Name | |
IPV6 Address | IPV6 Address | |
Hardware Workstation | Core Count | Core Count |
Disk Space | Disk Space | |
Disk Used Space | Disk Used Space | |
DNS Name | DNS Name | |
IPV6 Address | IPV6 Address | |
Memory Slots In Use | Memory Slots In Use | |
Processor Count | Processor Count | |
Processor Speed | Processor Speed | |
Processor Type | Processor Type | |
Total Memory | Total Memory | |
Total Memory Slots | Total Memory Slots | |
Network Firewall | DNS Name | DNS Name |
Firewall Type | Firewall Type | |
Network Hub | DNS Name | DNS Name |
Number Of Ethernet Ports | Number Of Ethernet Ports | |
Processor Count | Processor Count | |
Total Memory | Total Memory | |
Network Router | DNS Name | DNS Name |
Network Connection Type | Network Connection Type | |
Number Of Connected Network Ports | Number Of Connected Network Ports | |
Number Of Ethernet Ports | Number Of Ethernet Ports | |
Number Of Network Ports | Number Of Network Ports | |
Processor Count | Processor Count | |
Total Memory | Total Memory | |
Network Switch | DNS Name | DNS Name |
Number Of Ethernet Ports | Number Of Ethernet Ports | |
Processor Count | Processor Count | |
Total Memory | Total Memory |
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