While adding a user you can define the licensing type of that user. This helps on how the user uses the application. For more information about adding users, see Manage Users.
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Licensing rules for
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Named users:
A Named user license is assigned to one and only user. Named User licenses cannot be shared across multiple user accounts.
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Assigning Concurrent user licenses is not restricted, but the number of concurrent users that can log in at the same time must not exceed the specified limit. The number of concurrent licenses a company purchases, defines the maximum number of concurrent license users who can log in to the application simultaneously.
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- Navigate to MANAGE> TOOLS> Manage Sessions
- Select the check box in the first left column to specify the user
- Click Log out user.
Usage of session for Named users:
A named user can access two web sessions and unlimited mobile sessions at any time.
Usage of sessions for Concurrent users:
A concurrent user can access two web sessions and unlimited mobile sessions. If the concurrent user log in counts are less than the specified limit, the user gets an alert before logging in.
For example, If the user (Named/Concurrent) is logged in to Intelligent Service Management in the Chrome browser and also in Firefox, the user will not be allowed to log in to Intelligent Service Management in Safari at the same time. The user will get an alert before logging in to the session and will be asked to logout one or both of the existing sessions.