Single Sign-On allows organizations to use their already defined domain authentication and not require users to create a unique username/password for Serviceaide Intelligent Service Management.
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Add the metadata that is generated from Intelligent Service Management to your IdP to enable the SAML communication between them. For information about generating the metadata, see Configure SAML Single Sign-On in CSM.
Follow these steps on Microsoft ADFS 3.0:
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Verify the IDP log file for the following type of error pattern:
Code Block Request was invalid XML com.pingidentity.common.util.xml.InvalidXmlException: Invalid XML - errors: [error: cvc-complex-type.3.2.1: Attribute not allowed (no wildcards allowed): entityID in element AuthnRequest@urn:oasis:names:tc:SAML:2.0:protocol]
- To remove the error, follow the steps:
- Navigate to MANAGE, ADMINISTRATION, Tools, Slice Configuration.
- Change the parameter INCLUDE_ENTITYID_IN_OUTGOING_SAML_REQUEST value to False No to skip the inclusion of entityID attribute in the outgoing SAML requests.
Note: By default, the parameter value is set to True.