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The Session Timeout defines how many minutes before an inactive user's session is ended. For example, if the value is 60, that implies after 60 minutes of activity the user's session will end and they will be logged out of the application. The value applies to all self-service, named and concurrent license types.

Info
titleNote
  • If the value for the REMEMBER_USERNAME_PASSWORD parameter is set to Yes, the user credentials are stored on the browser and helps re-login to the application automatically during session time-out. 
  • The user must select the Remember me check box during sign in to re-login to the application automatically during session time-out.


Implement Single Sign-On

The Serviceaide Intelligent Service Management Single Sign-On (SSO) tool supports SAML 2.0 based authentication standards. After Single Sign-On is configured, users can log seamlessly in to the application without entering their user name and password. For more information, see Implement Single Sign-On.   

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