No. | Category | Skills | Description | Permission | Top Top Phrases to Trigger the Skill |
---|
Incident |
1 |
| Create an | incident
View incident |
View list of incidents |
View assigned incidents |
View closed incidents |
View in cart incidents |
View in progress incidents |
View new incidents |
View pending incidents |
View reopened incidents |
View resolved incidents |
Assign individual to an incident |
Update status of an incident |
Update description of an incident |
Delete an incident |
Change |
Create a change request |
View change request |
View list of change requests |
View approval change request |
View approving change request |
View assessing change request |
View closed change request |
View denied change request |
View implementing change request |
View new change request |
View pre-implement change request |
View review change request |
Update status of a change request |
Update description of a change request |
Delete a change request |
Problem |
Create a problem request |
View problem request |
View list of problem requests |
View assigned problem request |
View closed problem request |
View new problem request |
View work in progress problem request |
View pending change problem request |
View resolved problem request |
Update status of a problem request |
Update description of a problem request |
Delete a problem request |
Knowledge |
Search knowledge by keywordsIncident | To create a new Incident | SSU | Create an Incident |
2 |
| View Incident | To view an Incident with a ticket ID | SSU | View Incident |
3 |
| View list of Incidents | To view the list of Incidents | SSU | View list of Incidents |
4 |
| View Assigned Incidents | To view Incidents that are in Assigned state | SSU | View assigned Incidents |
5 |
| View Closed Incidents | To view Incidents that are in Closed state | SSU | View closed Incidents |
6 |
| View In-cart Incidents | To view Incidents that are in In-cart state | SSU | View in cart Incidents |
7 |
| View In-progress Incidents | To view Incidents that are in In-progress state | SSU | View in progress Incidents |
8 |
| View New Incidents | To view Incidents that are in New state | SSU | View new Incidents |
9 |
| View Pending Incidents | To view Incidents that are in Pending state | SSU | View pending Incidents |
10 |
| View Reopened Incidents | To view Incidents that are in Reopened state | SSU | View reopened Incidents |
11 |
| View Resolved Incidents | To view Incidents that are in Resolved state | SSU | View resolved Incidents |
12 |
| Assign individual to an Incident | To assign a specific Incident to an individual | Analyst | Assign individual to an Incident |
13 |
| Update Status of an Incident | To update the Status of an Incident | Analyst | Update status of an Incident |
14 |
| Update Description of an Incident | To update the Description of a specific Incident | SSU | Update description of an Incident |
15 |
| Delete an Incident | To delete a specific Incident | Administrator | Delete an Incident |
Change Request |
16 |
| Create a Change Request | To create a new Change Request | SSU | Create a Change Request |
17 |
| View Change Request | To view a Change Request | SSU | View Change Request |
18 |
| View list of Change Requests | To view the list of Change Requests | SSU | View list of Change Requests |
19 |
| View Approval Change Request | To view Change Requests that are in Approval state | SSU | View approval Change Request |
20 |
| View Approving Change Request | To view Change Requests that are in Approving state | SSU | View approving Change Request |
21 |
| View Assessing Change Request | To view Change Requests that are in Assessing state | SSU | View assessing Change Request |
22 |
| View Closed Change Request | To view Change Requests that are in Closed state | SSU | View closed Change Request |
23 |
| View Denied Change Request | To view Change Requests that are in Denied state | SSU | View denied Change Request |
24 |
| View Implementing Change Request | To view Change Requests that are in Implementing state | SSU | View implementing Change Request |
25 |
| View New Change Request | To view a New Change Requests | SSU | View new Change Request |
26 |
| View Pre-implement Change Request | To view Change Request that are in Pre-implement state | SSU | View pre-implement Change Request |
27 |
| View Review Change Request | To review Change Requests that are in Review state | SSU | View review Change Request |
28 |
| Update Status of a Change Request | To update the Status of a Change Request | Analyst | Update Status of a Change Request |
29 |
| Update Description of a Change Request | To update the Description of a Change Request | SSU | Update Description of a Change Request |
30 |
| Delete a Change Request | To delete a Change Request | Administrator | Delete a Change Request |
Problem |
31 |
| Create a Problem Request | To create a Problem Request | SSU | Create a problem request |
32 |
| View Problem Request | To view a Problem Request | SSU | View problem request |
33 |
| View list of Problem Requests | To view the list of Problem Requests | SSU | View list of problem requests |
34 |
| View Assigned Problem Request | To view Problem Requests that are in Assigned state | SSU | View assigned problem request |
35 |
| View Closed Problem Request | To view Problem Requests that are in Closed state | SSU | View closed problem request |
36 |
| View New Problem Request | To view Problem Requests that are in New state | SSU | View new problem request |
37 |
| View Work-in-progress Problem Request | To view Problem Requests that are in Work-in-progress state | SSU | View work in progress problem request |
38 |
| View Pending Problem Request | To view Problem Requests that are in Pending state | SSU | View pending change problem request |
39 |
| View Resolved Problem Request | To view Problem Requests that are in Resolved state | SSU | View resolved problem request |
40 |
| Update Status of a Problem Request | To update the Status of a Problem Request | Analyst | Update status of a problem request |
41 |
| Update Description of a Problem Request | To update the Description of a Problem Request | SSU | Update description of a problem request |
42 |
| Delete a Problem Request | To delete a Problem Request | Administrator | Delete a problem request |
Knowledge |
43 |
| Search knowledge by keywords | To search Knowledge Articles by keywords | SSU | Search knowledge by keywords |