While adding a user you can define the licensing type of that user. This helps on how the user uses the application. For more information about adding users, see Manage Users.
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Assigning Concurrent user licenses is not restricted, but the number of concurrent users that can log in at the same time must not exceed the specified limit. The number of concurrent licenses a company purchases, defines the maximum number of concurrent license users who can log in to the application simultaneously.
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When a user logs into CSM they begin a session and hold onto that session until they logout, timeout or the Administrator terminates the session. A session refers to the list of activities a user performs in CSM during the log in period. The administrator is responsible for managing An administrator can optionally manage sessions. The usage of sessions is restricted for Named and Concurrent users and they can have up to two sessions at the same time.
The administrator can also specify the duration for session timeout using the Slice Configuration page. The users are automatically logged out after the specified duration in a session. For more information about Session Timeout, see Configure Common Functions.
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Using the Manage Sessions page, an administrator can view all active sessions (user's that are currently logged into the application) and log off a user who is idle for a long time, to effectively manage the usage . This allows for more control of sessions and concurrent licenses.
To log off a user:
- Navigate to MANAGE> TOOLS> MANAGE SESSIONS
- Select the check box in the first left column to specify the user
- Click Log out user.
Usage of session for Named users:
A named user can access two web sessions and unlimited mobile sessions at any time.
Usage of sessions for Concurrent users:
A concurrent user can access two web sessions and unlimited mobile sessions. If the concurrent user log in counts are less than the specified limit, the user gets an alert before logging in.
For example, If the user (Named/Concurrent) is logged in to Cloud Service Management in the Chrome browser and also in Firefox, the user will not be allowed to log in to Cloud Service Management in Safari at the same time. The user will get an alert before logging in to the session and will be asked to logout one or both of the existing sessions.