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This feature helps organize skills and users together to define access to execute skills. For example an HR group will contain all HR skills and all HR users. This ensures that only users in that group can access the HR skills irrespective of the roles. Users in the Finance group will receive a message informing them they do not have access when attempting to execute the HR skills.

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Info
titleNote
  • Only existing users and active groups can be associated with the skills. 
  • If a skill is unassigned from a group or user, it will not become part of the Default Public Group. Instead, it will be available to be assigned to another group or user.
  • System type skills are not part of user and group access so that they will be available to all users. Only Custom and ITSM type skills are part of user and group access.
  • A group can contain users with multiple roles. Users of that group can execute the skills based on the roles specified in the skills. To learn more, see Creating your First Skill. 

Create a Group

An Administrator can create and edit a group. To create a user group:

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  • Obtain the username and the skill name they are having trouble accessing.
  • First find the skill and check the permission/role for the skill.
  • Next Search for the user in the user screen User Management tab under Settings. If the roles do not align that is why they do not have access.
  • Next go back to from the user list screen open the user to validate their skill access. Expand their name and review the list of skills that they are assigned toOn the user screen view the Assigned Skills and Derived Skills tabs. If the skill is not listed there that may be the issuein either of those lists they do not have user level or group level access to the skill.
  • The final area to validate is the user's group membership . Look at existing groups, if the user is in the group, check for the skillas well as the group that the skill is a part of. Navigate to Group Management under Settings and review existing groups and skills within those groups.