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This article deals exclusively with how to synchronize user data from other systems via LDAP, REST and SOAP; to learn how to synchronize user data from Serviceaide Intelligent Service Management and CA Service Desk Manager please refer to Synchronize Users from CA SDM and ISM. |
The Sync Utility specifies how to synchronize data on a regular basis from various sources such as Lightweight Directory Access Protocol (LDAP), Representational State Transfer (REST) APIs such as ServiceNow, Cherwell, Freshservice or any other ITSM tools to Luma. The utility is used to import information such as users, groups, group membership and global user attributes. This utility does not import or update passwords in Luma. The synchronization can be scheduled at a recurring interval that is aligns to your organization's needs. When a user is added or updated from a domain, the Sync Utility automatically synchronizes the information with Luma.
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- REST end points with appropriate credentials to pull the dataREST Supported Servers: Microsoft Active Directory (AD)
- Directory OS: Windows, UNIX
- Latest version of Java (version 8 or later)
- Memory: 2 GB minimum
- Compatibility with HTTPS secure communications protocol
- Luma can import contacts and groups from all systems that support REST standards
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- SOAP end points with appropriate credentials to pull the dataSOAP Supported Servers: Microsoft Active Directory (AD)
- Directory OS: Windows, UNIX
- Latest version of Java (version 8 or later)
- Memory: 2 GB minimum
- Compatibility with HTTPS secure communications protocol
- Luma can import contacts and groups from all systems that support SOAP standards
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