Single Sign-On allows organizations to use their already defined domain authentication and not require users to create a unique username/password for Serviceaide Intelligent Service Management.
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To enable and configure Single Sign-On, perform the following tasks:
- Validate Prerequisites
- Export Identity Provider Certificates
- Configure SAML Single Sign-On in CSM
- Add CSM As a Trusted Service Provider in the Identity Provider
- Configure Identity Provider to Send User Identifier As Name ID
Note: User Identifier in Identity provider should match with the Name ID in ISM (Username)
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Before you start the configurations, ensure that the following conditions are met:
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Add the metadata that is generated from Intelligent Service Management to your IdP to enable the SAML communication between them. For information about generating the metadata, see Configure SAML Single Sign-On in CSM.
Follow these steps on Microsoft ADFS 3.0:
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