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| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
ISM Mobile App | All Users | Unable to login to mobile app after updating Luma integration parameters | ISM-12565 |
Advance Ticket Center | All Users | Ticket Search in Advance Ticket Center does not honor filters applied. Search returns results from all tickets | ISM-12568 |
Search in the Advanced Ticket Center is not working for Self-Service users | ISM-12588 | ||
Issue with Reminder approvals notification for Service Request | ISM-12592 | ||
Asset Discovery | Administrators, Analysts | Security vulnerabilities reported in asset discovery connector | ISM-12600 |
Patch - March 2023
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
ISM Mobile App | All Users | Unable to login to mobile app after updating Luma integration parameters | ISM-12565 |
Advance Ticket Center | All Users | Ticket Search in Advance Ticket Center does not honor filters applied. Search returns results from all tickets | ISM-12568 |
Kruger- February 2023
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
Webhook | Administrators, Analysts | Error in webhook when there is a line break in worklog | ISM-12530 |
Ticket Center | All Users | Users receive multiple emails with the same message | ISM-12527 |
The Group name is not appearing for the approvers added through CI associated group. | ISM-12479 | ||
Administrators, Analysts | The alternate label is not working as intended for the Asset Center default role-based view. | ISM-12411 | |
Inactive Tasks visible in Create Task from Catalog Item in Ticket Actions | ISM-12338 | ||
| Approver type search in Approval section not working correctly | ISM-12335 | ||
Analyst | Unable to associate a Knowledge article with a ticket | ISM-12261 | |
Advanced Ticket Centre | Administrators, Analysts | Unable to export custom attribute data in Advanced Ticket Center with '/'(Slash) in the custom attributes name | ISM-12526 |
| Unable to import CI Data using bulk upload. | ISM-12508 | ||
The ticket search bar in Advanced Ticket Center is not fetching results correctly or is not updated. | ISM-12398 | ||
Translation | All Users | Translation Issue: The 'Outstanding Item' popup message is not translated into the Portuguese language. | ISM-12482 |
Service Request | Administrators, Analysts | An inactive 'Task Service Catalog' is visible in 'Create Task' using Catalog Item. | ISM-12481 |
SLA | Administrators | Error while saving SLA: Unable to save SLA For Target for Newly Provisioned ISM Slice | ISM-12475 |
Process Workflow | Administrators, Analysts | Incorrect Ticket closure. The ticket is auto-closed as per the Process workflow configuration, even though there is an Inbound Email Action on the ticket, which changes the status to Queued. | ISM-12454 |
Unable to publish process workflow with approval steps configured | ISM-12416 | ||
In process workflow, Steps can be deleted without confirmation. When the 'Delete' button on the keyboard is used, the step is deleted even if the user cancels the action or responds 'No' to the prompt. | ISM-12385 | ||
When editing a 'Submit for approval' action, Set field values are lost | ISM-12381 | ||
| When Exporting Assignment Rules to a .csv, the file shows empty fields for individual assignments and shows the group name. | ISM-12371 | ||
Web Service Operation is not triggering as part of the workflow with "Auto Route with Workflow Action" action and 'Received in Mailbox' as entry criteria. | .ISM-11490 | ||
Advanced Ticket Centre | All Users | Elastic search issue: Advanced Ticket Center and Global search are not working due to the Elastic Search Outage | ISM-12445 |
Webhook | Administrators, Analysts | Webhook call fails when there is a space in the file name of an attachment. | ISM-12415 |
Catalog | Administrators, Analysts | Unable to save Catalog Family with an ampersand. The system throws an Internal Error. | ISM-12401 |
Application | All Users | Security Vulnerabilities fixed on newly deployed on-premise ISM Environment. | ISM-12382 |
Project Center | Administrators | Project Center doesn't load with Cetacean Blue Theme. | ISM-12377 |
Contacts | Administrators | The Approval phrase is not populated with correct values when setting for the approver. | ISM-12337 |
Adhoc report | Administrators | Adhoc report(Pentaho) schedule is not consistent for 10086 | ISM-12312 |
| Asset Discovery | Administrators | Installing the Asset Discovery Connector throws a Licensing Error | ISM-12283 |
Dashboard | Administrators, Analysts | Incidents / Service Requests Dashboard throws ESDEDB0002 error. When a user views details of any chart available on the REPORTS >> Dashboards >> Incidents / Service Requests Dashboard, system throws error. | ISM-12254 |
Mobile App | All Users | System allows creation of tickets from Inactive Service Catalogs through Mobile App | ISM-11719 |
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| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
Single Sign-On (SSO) | Administrators, Analysts | Request the creation of a color theme | ISM-12232 |
SLA | Administrators | Unable to create new SLA Target post new release | ISM-12255 |
Ticket Center | All Users | Ticket getting created even though allow anonymous configuration parameter is set to No | ISM-12224 |
Zircom - April 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Standard Reports | Administrators, Analysts | Issue with accessing Standard Reports "Average service delivery performance" and "Average service delivery performance by organization". When accessed, reports do not open. | ISM-12163 |
| Advanced Reports | Administrators, Analysts | Issue with report 'Tickets com ultimo log'. Users are unable to see data in the report for any tickets. | ISM-12172 |
| Advanced Ticket Centre | All Users | On Advanced Ticket Center, Self Service users are able to see tickets from all organizations. | ISM-12171 |
| Process Workflow | Administrators, Analysts | Issue with Process workflows. Users are unable to Discard and Checkout Process Workflow | ISM-12177 |
When a task ticket is created through a process workflow, custom attributes values are not getting populated on the task tickets. | ISM-12157 | ||
On execution of process workflow with "Received In Mailbox" entry criteria, Web service operation is not getting triggered. | ISM-11490 | ||
| The system throws an error when a workflow action is executed on a ticket | ISM-11865 | ||
| Ticket Center | Analysts | SLA not getting applied on a few tickets | ISM-12030 |
| Ticket assignment notification going to the incorrect group | ISM-12048 | ||
| Users are unable to take ownership of any of the tickets | ISM-12044 | ||
| Ticket Center | All Users | The Global Search doesn't work for Chinese keywords. The search works in classic mode | ISM-12059 |
The short ticket URL for the task ticket is not working | ISM-12147 | ||
Scheduled emails are not being sent on time when the user profile date and time format is set to Non-USA (dd/mm/yyyy) | ISM-12061 | ||
When a ticket is created using REST API with the custom attribute in matching condition, the Auto route is not being applied. | ISM-12117 | ||
| Dashboard | Administrators, Analysts | Dashboard(Beta) throws an error | ISM-12155 |
| Single Sign-On (SSO) | Administrators, Analysts | SSO URL for outstanding items is not redirecting correctly. Instead of the outstanding items page, it is getting redirected to the ticket center. | ISM-12074 |
| Contacts | Administrators | Administrators are not able to set the "Notification Mechanism" option for Non-English profiles | ISM-12060 |
Unable to Disable Service Feedback for non-English users | ISM-12021 | ||
| Calenders | Administrators | On Change Calendar, the scroll is not working intermittently | ISM-12051 |
| Service Catalog | Administrators, Analysts | Error in translation: Label Service Catalog is incorrectly translated. | ISM-12080 |
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