Centralized Generative AI Configurations

Centralized Generative AI Configurations for Luma Suite of Products. Empowers Superadmins to effortlessly configure and oversee the Generative AI functionalities for all Luma products, simplifying management and optimizing control through one consolidated platform.

For more information, refer to Configure Generative AI Configurations.

Async Artifact Curation

Knowledge artifacts are now generated asynchronously. Luma Knowledge now executes curation sub-processes such as Summary generation, Metadata creation, and FAQ generation in the background, while

the Artifact is available on the Knowledge Store with basic information . Keep track of the curation status on the Artifact details screen. You can restart the sub-processes in case of failures or incorrect information, ensuring a hassle free artifact curation experience.

For more information, refer to Create Artifact using Knowledge Templates.

AI Services Integration

Luma Knowledge is now fully integrated with Luma AI services. Harnessing the power of advanced Prompt engineering, the Generative AI functionalities in Luma Knowledge now uses the AI services. The integration streamlines the metering and management processes for optimal utilization.

Virtual Agent- Luma Knowledge Unification

In process of unifying Luma Knowledge and Luma Virtual Agent, the following updates are done as part of this release:

• Luma Knowledge is now available as a worspace within Luma Bot Builder with implicit login. You can now launch your Luma Knowledge Curation portal directly from Luma admin portal, without the need to log in again.

• Revamped the Side Navigation to align with the look and feel of the Luma Bot Builder.

• Schema changes to support VA and KM Unification.

Other Enhancements

Following are the other updates that are part of this release:

• Tenant language information is now available in the Tenant Details screen.

• You can now sync artifacts from Sharepoint and create artifacts in Luma knowledge using templates.

• Accessing the the Artifact URL from Luma VA now authenticates the user and allows the user to access the Knowledge Artifacts.

• Luma Knowledge now generates FAQs based on Knowledge content. The system analyzes the content and generates FAQs based on the complexity and length of the content.