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Patch - October 2023

Areas of ImpactImpacted UsersDescriptionServiceaide Defect ID

Request Catalog

All UsersThe Request Catalog page is not loadingISM-12837
Ticket centerAll UsersFeedback is not being sent to users with a specific feedback scheduleISM-12791
Administrators, AnalystsApproval decision counter not working with Non-English profilesISM-12648
Administrators, AnalystsMandatory parameter 'Client Viewable' for worklog is working only on the first worklog on a ticketISM-12613
OrganizationsAdministratorsField "Account Manager" on Organization goes blank after any updateISM-12723

Patch - June 2023

Areas of ImpactImpacted UsersDescriptionServiceaide Defect ID
Ticket centerAll Users

The user is unable to take any actions on some of the assigned tickets. Due to a run time error, the tickets are getting locked.

ISM-12667
Security PolicyAll UsersPermissive HTTP Strict Transport Security Policy DetectedISM-12690

...

Areas of ImpactImpacted UsersDescriptionServiceaide Defect ID

Single Sign-On (SSO)

Administrators, Analysts

Request the creation of a color theme

ISM-12232

SLA

Administrators

Unable to create new SLA Target post new release

ISM-12255

Ticket Center

All Users

Ticket getting created even though allow anonymous configuration parameter is set to No

ISM-12224

Zircom - April 2022

Areas of ImpactImpacted UsersDescriptionServiceaide Defect ID
Standard ReportsAdministrators, Analysts

Issue with accessing Standard Reports "Average service delivery performance" and "Average service delivery performance by organization". When accessed, reports do not open. 

ISM-12163
Advanced ReportsAdministrators, AnalystsIssue with report 'Tickets com ultimo log'. Users are unable to see data in the report for any tickets.ISM-12172
Advanced Ticket CentreAll Users

On Advanced Ticket Center, Self Service users are able to see tickets from all organizations.

ISM-12171
Process WorkflowAdministrators, AnalystsIssue with Process workflows. Users are unable to Discard and Checkout Process WorkflowISM-12177

When a task ticket is created through a process workflow, custom attributes values are not getting populated on the task tickets.

ISM-12157

On execution of process workflow with "Received In Mailbox" entry criteria, Web service operation is not getting triggered.

ISM-11490
The system throws an error when a workflow action is executed on a ticketISM-11865
Ticket CenterAnalystsSLA not getting applied on a few ticketsISM-12030
Ticket assignment notification going to the incorrect groupISM-12048
Users are unable to take ownership of any of the ticketsISM-12044
Ticket CenterAll Users

The Global Search doesn't work for Chinese keywords. The search works in classic mode

ISM-12059

The short ticket URL for the task ticket is not working

ISM-12147

Scheduled emails are not being sent on time when the user profile date and time format is set to Non-USA (dd/mm/yyyy)

ISM-12061

When a ticket is created using REST API with the custom attribute in matching condition, the Auto route is not being applied.

ISM-12117
DashboardAdministrators, Analysts

Dashboard(Beta) throws an error

ISM-12155
Single Sign-On (SSO)Administrators, AnalystsSSO URL for outstanding items is not redirecting correctly. Instead of the outstanding items page, it is getting redirected to the ticket center.ISM-12074
ContactsAdministratorsAdministrators are not able to set the "Notification Mechanism" option for  Non-English profilesISM-12060

Unable to Disable Service Feedback for non-English users

ISM-12021
CalendersAdministratorsOn Change Calendar, the scroll is not working intermittentlyISM-12051
Service CatalogAdministrators, Analysts

Error in translation: Label Service Catalog is incorrectly translated.

ISM-12080

...