| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|
| Bulk process data | Analyst, Administrator | Issue to download template from bulk process data | ISM-12943 |
| Ticket Center | Analyst | Few common ticket actions are not appearing on the tickets | ISM-12934 |
| User Administration | Administrator | Username field is getting blank when the user is made Active from Inactive status | ISM-12909 |
| REST API | Self Service User | Unable to add comment while approving the ticket via REST API | ISM-12903 |
| User Administration | Administrator | User's Manager selection allows inactive users also | ISM-12901 |
| Advance Ticket Center | Self Service User | ATC shows incorrect results only for SSU | ISM-12890 |
| Ticket Center | Analyst | Communication is not sent from the ticket if the Communication template has the placeholder for the last worklog. | ISM-12883 |
| Ticket Center | Analyst | Able to drag and drop files in the attachment session for closed tickets. The system is configured to not allow reopening the ticket once closed. | ISM-12868 |
| Webhook | Analyst | Webhook Issue with cascade approval in ISM process workflow | ISM-12866 |
| REST API | Analyst | Error getting data from field LastWorklog via the ODATA API | ISM-12863 |
| Advanced Ticket Center | Analyst, Administrator | Filter is not working for few tickets in Advanced Ticket Center | ISM-12849 |
| Request Catalog | Analyst | Request Catalog page not loading | ISM-12837 |
| AD Sync | Administrator | Issues with ADSync | ISM-12834 |
| Change Management | SSU | User is not able to open their own change request when it is in the approval phase. The application freezes. | ISM-12831 |
| REST API | SSU | Webservice operation associated with approval action not triggering when ticket is approved through incoming email | ISM-12823 |
| REST API | Analyst | getTaskTicket operation to have parent ticket identifer | ISM-12816 |
| Ticket Center | SSU | Feedback not being sent to users for 40207 | ISM-12791 |
| Ticket Center | Analyst | Additional approvers appearing in the list with partial match of phase text | ISM-12784 |
| Webhook | Analyst | Webhook is failing for 40284 | ISM-12774 |
| Service Catalog | Administrator | Unable to classify the Service catalog with Service Owner role for 40271 | ISM-12738 |
| Orgs | Administrator | Account Manager field goes blank after any update | ISM-12723 |
| REST API | Analyst | Error getting data from a specific ticket via the ODATA API for 40288 | ISM-12721 |
| Ticket Center | Analyst | "Resolve Using" text box isn't inactive after saving ticket | ISM-12712 |
| Localization | All Users | Request to fix Portuguese translations in all slices | ISM-12697 |
| REST API | Analyst | Rest API calls are open closed tickets and assign tickets to Inactive groups | ISM-12685 |
| Homepage | All Users | Intermittent issue with the links under the LEARN Menu section | ISM-12681 |
| Ticket Center | All Users | Approval decision counter not working with Non-English profiles | ISM-12648 |
| Ticket Center | Analyst | Mandatory parameter for worklog working only on the first worklog on a ticket | ISM-12613 |
| Ticket Center | All Users | Attachment Webhook failing after Kruger release for 40224 | ISM-12601 |
| Ticket Center | All Users | Reminder approvals notification are not going for SRQ | ISM-12592 |
| Advanced Ticket Center | SSU | ATC search getting results from all tickets | ISM-12568 |
| Ticket Center | All Users | Group name not appearing when approvers are added through related CI | ISM-12479 |