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Navigate to Skill Builder → Skills screen.
Click on Create Skill.
Add the mandatory skill details such as Name, Description.
Select Startup Skills as Category. This is a skill OOTB category. It is recommended to categorize the skill appropriately so it can be filtered from Dashboard Reports and selection lists as required.
Mark the Skill as Sub skill. This ensures that the end-user cannot request the skill using a command or phrase from the chat channel.
Click Next.
On the Conversation Flow screen, start building the user experience. Use the various Conversation Items available on the designer to create the skill. Add the control in the required sequence of execution. Below is an example of a user experience that can be created. The example shows that Luma checks for the availability of Knowledge articles, Skills, and Catalogs in the search results and displays the information in the same sequence. You could add prompts to ask questions and use the context to search again and find better results. For more information on the conversation items, refer to Building Conversation Flow.
Once done, Click Save.
Once the skill is ready and tested, update the Conversation startup configurations. For more information, refer to Customize Conversation startup.
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