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Navigate to tenant settings and enable the group‘Group-based permission permission’ option.
Next step is to setup Default Admin Group. It is recommended to have a minimum number to administrators in the Default Admin groups. This is because the DEfault default admin has access to all the conversations that are not categorized under any domain. Retain only required number of users in the Default Admin Group.
1. Navigate to User administration → groups.
2. Open Default Admin groupAdministrator Group
3. Scroll to the Users section. Select the users and click on Remove.
Next, create a new custom group specifically for Default Admin:
1. Create a group for the default admin.
2. Add the default administrators to the group.
3. Next associate all the domains Whitelisted and blacklisted domains to the group
4. Now the default admin can view the conversations that are categorized under a domain that a specific group does not manage.
Now Create and Associate Groups to Domain:
- Create new a group. This group should manage the conversations in a specific domain
- Add the group name and select Permission. Click create.
- Now Associate the groups with the relevant domains.
User Association:
- Next scroll down to Users section and add the require administrators to the group.

Info
Administrators can toggle the group-based permissions for conversations Once Group-based permission is enabled, new

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administrators are added to the Public Group instead of the Default Admin Group. These admin users will only have execution permissions to skills available to the Public group. Ensure that the admins are added to appropriate groups to ensure they can execute the required skills
Only the Default Admin can add or remove users from the Groups that are associated to any Domains.
Administrators will have access to conversation logs from the domains they are part of.
Ensure the Default admin group is added to all the domains (blacklisted or whitelisted), so they can access all conversations. If you do not wish the default admins to access conversations from a group, remove the group from the domain.
Conversations identified with unclassified or Greylisted Domains will be visible only to Default Admin users.

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