...
Navigate to Tenant → Settings → PII Recognizer.
Click on Create PII Recognizer.
Configure the following attributes:
Name: A unique name to identify the custom PII recognizer.
Status: Defines whether the recognizer is active or inactive. Only active recognizers will detect and mask PII.
Entity Name: A system-assigned unique identifier used for internal reference.
Mask in Bot Responses: A checkbox option to determine whether detected PII should be masked in bot responses during User and Virtual agent conversations.
Description: A brief explanation of the recognizer’s purpose, including details on the type of PII it identifies.
Regular Expression: A predefined pattern used to detect specific PII formats, such as email addresses, SSNs, or credit card numbers.
Context Words: Additional keywords that help improve detection accuracy by boosting confidence when identifying PII entities. Add word and press enter to add the word.
Click on 'Create' to create the recognizer.
...
...
| Info |
|---|
Context is used to provide additional information about the PII identifier. It is advised to avoid adding phrases. If you must add phrases, the System will identify the PII entity if the complete phrase is available in the user text (before/after the PII entity). |
Example Custom Recognizer Configuration
...