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To access this workspace, navigate to WORKSPACES, PROJECT, WORKSPACES> PROJECT> Project Center.
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| Project center is only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition. |
Project Center Home
From the Home tab, you can perform the following tasks:
- View a summary of all your projects. The projects display as tiles on the Home tab.
- Click the tiles for the existing projects to view the details of the project. The project details display on their own individual tab.
- Create new projects. Click the New Project button on the Home tab to create projects.
- Filter your projects to display them based on the following criteria:
- Project owner
- Configuration item
- Status
- Priority
Project Tabs
From the Home tab, click a project tile to open the project in its own individual tab.
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- Task Board: Lets you view, create, and modify the tasks for the project. You can categorize tasks into different lanes. You can filter the task lists and search for specific tasks.
- Team: Lets you add team members and manage their permissions for the project.
- Properties: Lets you view and update the properties for the project. For example, project description, objectives, dates, owners, cost, related CIs, and related tickets.
How Organization-based Security Affects the Project Center
The Project Center workspace demonstrates the following behavior when organization-based security (OBS) is enabled for the slice:
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Note: For more information, see Enable Organization-based Security.
How Event Notifications Work
The application sends notifications to project team members for the following events:
- Modifications to project details, lanes, task details, and project membership or task allocation
- Reminders for approaching due dates
- Expiration of a due date
- Violation of budgetary limits
Each notification provides the following details:
- Type of update
- Project ID
- Project owner
- Priority
- Size (duration) of the project or task
The application sends the notifications to the user that performed the modificationsBased Security.
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Administrators and analyst users can view and use the Project Center workspace. Self-service users cannot view this workspace.
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The following table describes the project management actions that each type of user can perform.
Action | Project Member (Project Admin) | Project Member (Not a Project Admin) | Administrator (Project Member and Nonmember) | Self-Service User (All) | Analyst (Nonmember) |
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Notifications for Task and Project | Y | Y | Y | N | N |
Update Project Properties | Y | N | Y | N | N |
Relate Ticket to Task | Y | Y | Y | N | Y |
Relate Ticket or CI to Project | Y | Y | Y | N | Y |
Read User Allocation to Project | Y | Y | Y | N | N |
Read Task by Visibility When OBS is enabled | Y | Y | Y | N | Y |
Read Projects by Visibility When OBS is enabled | Y | Y | Y | N | Y |
Read Projects Assigned to me | Y | Y | Y | N | N/A |
Read Project | Y | Y | Y | N | Y |
Read Lane | Y | Y | Y | N | N |
Modify User Allocation to Project | Y | N | Y | N | N |
Create Project | N/A | N/A | Y | N | Y |
Create and Update Task | Y | Y | Y | N | N |
Create and Update Lane | Y | N | Y | N | N |
Add Attachment to Task or Project | Y | Y | Y | N | N |