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Automation Center is only available in the CSM ISM Service Management edition. This feature is not available in the CSM ISM Service Desk edition. |
As an administrator you can use Release Automation to automate complex release deployments from development through production.
ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) provides an integrated and automated change management process to administrators. As an administrator you can initiate the change management process by submitting a change request using the Service Catalog.
You can automate the Release Automation process using the Run Deployment workflow. After you configure this OOTB workflow, you can publish it as a Service Catalog item. This workflow employs the CSM Intelligent Service Management change management process for review and approvals. So, the Service Catalog item is published as a Change Request.
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