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The out-of-the-box services available in Luma Virtual Agent Automation require Service Configurations. Service Configurations are the organization-specific inputs that are required repeatedly to perform and complete a task. For example, AD Server connection details, username, and password to connect to AD Server in the Enable AD user workflow. These inputs do not come from the user who is executing the service and is are set by the Administrator for the tenant.

Follow the below steps to update Service Configurations for your tenant:

1. Navigate to Automation in the Tenant menuService Configurations.

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2. The out-of-the-box Services are listed on the screen. You can select the required Service to update the configurations.

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3. On the Edit Service Configuration screen, add the input parameters required for the Service.

4. You can use the Encrypt Utility to encrypt information such as account passwords, security tokentokens.

   1. Add the text to encrypt in the Text to Encrypt field and click on Encrypt.

   2. Click Copy on the Encrypted Text field to copy the encrypted text.

5. Add the encrypted text to the Value field. This ensures the that sensitive information such as account passwords, authentication tokens are encrypted before sending to the APIs.

6. Once the changes are done, click Save.

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For information on the Out-of-the-box service available in Luma VA, refer to Out-of-the-box Automation Service Configurations and WorkflowsWorkflows.