Page Comparison

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• You are a user that accesses the US Production instanceCSM3 or CSMStaging. Typically, you log in to https://sm1csm3.saasserviceaide.ca.com. To access the Service Request WSDL, you can access one of the following URLs:
  • https://sm1csm3.saas.caserviceaide.com/NimsoftServiceDesk/servicedesk/webservices/ServiceRequest?wsdl

  • https://sm1csmstaging.saas.caserviceaide.com/servicedesk/webservices/ServiceRequest?wsdl

• You are a user that accesses the US Staging instance. Typically, you log in to https://sm1s.saas.ca.com. To access the Service Request WSDL, you can access one of the following URLs:
  • https://sm1s.saas.ca.com/NimsoftServiceDesk/servicedesk/webservices/ServiceRequest?wsdl

  • https://sm1s.saas.ca.com/servicedesk/webservices/ServiceRequest?wsdl

Note: The exact URL depends on the instance that you are accessing. Contact the support team for the exact URL, or use the provided example to construct the URL. 

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1. Update Client Class from existing/latest version of WSDL document.
2. Compile & Run the Client Class.

Backward Compatibility

CA Cloud Serviceaide Intelligent Service Management does not ensure that an application written against one WS API version works with future API versions. Changes in method signatures and data representations are often required as we continue to enhance the API.

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