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The masked text shows the type of PII identifier matched (e.g., [EMAIL_ADDR], [PHONE_NUMBER], [US_SSN]), ensuring that sensitive information is not exposed. In conversation logs, Luma marks PII entities with a lock icon (🔒) to indicate that the data has been identified and masked. Administrators can view the logs for debugging purposes but will only see the masked data, ensuring that sensitive information remains protected.
The masked data is encrypted and securely stored in the database. While only the masked information is visible on the user interface (UI), Luma retains the ability to use the actual data for integrations and task executions when necessary. This ensures that sensitive information is protected from unauthorized access while still enabling seamless functionality for critical workflows.
This ensures that PII is consistently masked across all interactions, maintaining compliance and safeguarding user privacy.
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