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Project center is only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition.


On the Project Center home page, you can view the summary of all your existing projects and can create projects. This article explains how to create a project and view the summary of your existing projects.

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View Project Summary and Details

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To view your projects, navigate to WORKSPACES, PROJECT, WORKSPACES> PROJECT> Project Center. The home page displays a summary of each project in the form of tiles. The application is designed to display the projects most relevant to you at the top. The project tiles are sorted in the following order:

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  • The basic details of your project. For example, the project name, description, objectives, priority, and status.
  • The start and end dates of your project. The dates when the project was created and last modified are also displayed, along side, in read-only fields.
  • The name of the owner of your project. The owner of a project is also a project admin by default. You cannot remove the project admin privileges of the project owner. Any user with project admin privileges can change the project owner. When you change the project owner, you can select only users who are project members.
  • The approval status of your project.
  • The cost of your project.
  • The organization to which your project is related. Start typing to search for an organization and press Enter for relevant results. You can also click the drop down to select an organization. You can relate a project to only one organization at a time. You can go back and can replace the existing organization by adding another organization. Click the X in the organization field to unrelate the project from the organization.
    When organization-based security is enabled, you can relate a project to only one of the organizations to which you are members.
  • The tickets and CIs related to your project.

Follow these steps:

  1. Navigate to WORKSPACES, PROJECT, WORKSPACES> PROJECT> Project Center.
  2. Click the project tile to open the project in its own tab.
  3. Click the Properties tab to display the properties for the project.
  4. Edit the properties that you require and click Save to apply the changes.

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Follow these steps:

  1. Navigate to WORKSPACES, WORKSPACES> Ticket Center. Click the ticket to open it for editing.
  2. Navigate to the Related Projects/Project Task section of the ticket. The Projects tab is displayed by default.
    • To relate the ticket to existing projects, click Relate Projects. Select a project and click Relate.
    • To create a project and then relate it to the ticket, click Create Project. Fill in the details of the new project and then save it.

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To unrelate projects and tickets from the Ticket Center, complete the following steps:

    1. Navigate to WORKSPACES, WORKSPACES> Ticket Center. Locate and click the ticket to open it for editing.
    2. Navigate to the Related Projects/Project Task section of the ticket.
    3. Point the mouse at the relevant project, click the arrow button, and select Unrelate Project.

To unrelate projects and tickets from the Project Center, complete the following steps:

    1. Navigate to WORKSPACES, WORKSPACES> Project> Project , Project Center. Click the project containing the task that you want to unrelate to open the project in its own tab.
    2. Navigate to Related Tickets section of the project.
    3. Point the mouse at the relevant ticket, click the arrow button (in the first column) and select Unrelate Ticket.

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Follow these steps:

  1. Navigate to WORKSPACES, WORKSPACES> Configuration Management, and open the CI for editing.
  2. Scroll down to the Related Projects section of the CI.
    • When you want to relate the CI to existing projects, click Relate Project. Select a project and click Relate Selected Items.
    • When you want to create a project and then relate it to the CI, click Create Project. Fill in the details of the new project and save it.

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To add team members, complete the following steps:

  1. Navigate to WORKSPACES, PROJECT, WORKSPACES> PROJECT> Project Center.
  2. From the Project Center, click the tile for the project where you want to add team members.
    The project opens in its own tab.
  3. Click the Team tab.
    The existing team members are displayed on the grid under the Team tab.
  4. On the Team tab, you can perform the following tasks:
    • View existing team members: The existing team members are displayed on the grid under the Team tab.
    • Add team members: To add a user as team member, click Add User. Search for a user name, select the check box against that user name, and click Add Selected Users.
    • Remove team members: To remove a team member, point at the team member row, click the arrow button, and click Unrelate User.
    • Modify access level of team members: To assign project admin permission to a team member, select the corresponding check box in the Project Admin column. To remove the project admin permission of a team member, clear the corresponding check box in the Project Admin column.

For information about the access levels of each user type, see Who Can Use Project Center.