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As an administrator you can use Release Automation to automate complex release deployments from development through production.

ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) provides an integrated and automated change management process to administrators. As an administrator you can initiate the change management process by submitting a change request using the Service Catalog.

You can automate the Release Automation process using the Run Deployment workflow. After you configure this OOTB workflow, you can publish it as a Service Catalog item. This workflow employs the CSM Intelligent Service Management change management process for review and approvals. So, the Service Catalog item is published as a Change Request.

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Follow these steps:

1. Navigate to WORKSPACES, AUTOMATION, Automation Center, WORKSPACES> AUTOMATION> Automation Center> Workflow Library
2. Select the Release Automation Run Deployments Template.
3. Select Copy workflow.
4. Enter a New Workflow Name in the Copy Workflow window.
5. Click Save

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Follow these steps:

1. Navigate to WORKSPACES, AUTOMATION, Automation Center,  WORKSPACES> AUTOMATION> Automation Center> Connector Library
2. Select the Release Automation connector.  
3. Click the credentials button and click Add New Credentials.
4. Enter the credentials like Credential Name, Description url, username, and password. 
   In the url field select the url for the Release Automation Operations Center. For more information see, Predefined Content.
5. Click Add

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Follow these steps:

1. Navigate to WORKSPACES, AUTOMATION , Automation Center, Workflow Library, and WORKSPACES> AUTOMATION> Automation Center> Workflow Library> Template.
2. Select the Release Automation Run Deployments template and copy the workflow.
3. Navigate to the Drafts tab, select the workflow, and click Edit Workflow.
4. Click Design Studio
5. In the Steps column, expand the steps, enter the corresponding credentials, and click Next.
6. Enter the Deployment Name, Build Name, Deployment Plan, Environments, Application Name, and Project Name in the Data Mapping tab.
7. Enter the following properties in the Publish tab:
• Service Catalog Name – Specify the service catalog item that is associated with the workflow.
• Attach To - Select a process flow to be associated with the service catalog. The process flow is triggered when a Service Catalog item is submitted.
• Execute After- Identifies the step after which a workflow is invoked. 
  Note: This step does not require user inputs.
• Description - Provide a description.
• Do you want to map any fields in service request as input to workflow? - Specify the fields as an input parameter for the workflow.

8. Specify the Service Catalog Fields and define the mapping between the catalog fields and workflow inputs.
   Note: The ticket details that are generated on ticket creation are mapped to the Workflow Input parameters.

9. Click Publish.
   A new Service Catalog item is created.

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Follow these steps:

1. Navigate to WORKSPACES, SERVICE DESK,  WORKSPACES> SERVICE DESK> Service Catalog.
2. Create a ticket using the Service Catalog item and enter the Automated Fulfillment Details.
3. Log in as an approver and navigate to WORKSPACES, Outstanding Items.
   You can view the ticket that is in Approval state here.
4. After you have received the necessary approvals, click Actions and you can view the option Execute Automation Workflow.
5. Click Execute Automation Workflow.
   The release is deployed.

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Follow these steps:

1. Navigate to WORKSPACES, AUTOMATION, Automation Center, Workflow Library, and WORKSPACES> AUTOMATION> Automation Center> Workflow Library> Template.
2. Select the Release Automation Retrieve Release Status template, and click Copy workflow.
3. Navigate to the Drafts tab, select the workflow, and click Edit Workflow.
4. Click Design Studio, select the credential from the Credential drop-down, and click Next.
5. Enter the Application Name, Environment Name, and Deployment Name in the Data Mapping tab.
6. Click Save.
7. Navigate to Workflow Library and click Run New Instance.
8. Enter the values for the Application Name, Environment Name, and Deployment Name and click Run.
   The ticket is updated with the deployment status.

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