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This feature is currently in Beta. This new Dashboard aims to replace the legacy Standard Reports, Adhoc Reports, and Dashboards. Advanced Reporting will continue to be a key component available for organizations to build more complex reports. |
The Dashboard displays a collection of visualizations depicted in the form of graphs and metrics to provide you a comprehensive snapshot of your service desk to analyze data at a glance without having to drill down too many reports. The dashboard lets you visualize your organization’s data in the simplest graphical forms, track performance metrics, monitor unassigned tasks, and helps enhance future decision making. You can search, view, edit, save, and export the dashboard content to share the data with other users. Modifying the view of the metrics by adding various filters helps you measure the success of your service desk. Analysts and Administrators can access the Dashboard workspace.
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