Versions Compared

Old Version 95

changes.mady.by.user sneha.tripathi

Saved on

compared with

New Version 122

changes.mady.by.user Prasanna Nagaraj

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

This page shares historical service availability for CSM2 and CSM3 production Intelligent Service Management and Luma 2.x environments. This provides customers with information about service availability and any disruptions to service on a monthly basis. Note that planned maintenance is not considered downtime.

Intelligent Service Management

Month

CSM2.serviceaide.com

Uptime

CSM3.serviceaide.com

Uptime

CSM5.serviceaide.com

Uptime

December 2021
March 2024100%99.
95%
96Decommissioned
February 2024100%100%Decommissioned
January 2024100%100%Decommissioned
December 2023100%100%Decommissioned
November
2021
2023100%100%Decommissioned
October
2021
2023100%100%Decommissioned
September
2021
2023100%100%Decommissioned
August
2021
2023100%
100%
99.9Decommissioned
July
2021
2023100%100%Decommissioned
June
2021
2023100%100%Decommissioned
May
2021
2023
99.95%
100%100%Decommissioned
April
2021
202399.
99%
15%
100%

99.24%

Decommissioned
March
2021
2023
99.99%99.97%
100%100%Decommissioned
February
2021
2023
99.94%99.98%
100%100%Decommissioned
January
2021
2023
99.93%
100%100%Decommissioned
December
202099.97%
2022
99.96%
100%100%Decommissioned
November
2020
2022
99.95%99.97%
100%100%Decommissioned
October
202099.99%
2022
99.94%
100%100%Decommissioned
September
2020
2022
99.98%99.99%
100%100%Decommissioned
August
202096%
2022

99.95%

99.
100%100%Decommissioned
July
2020
2022100%
99.95%
100%Decommissioned
June
2020
2022100%99.
99%
98%
100%
Decommissioned
May
2020
2022100%100%Decommissioned
April
2020
2022100%100%
100%
Decommissioned
March
2020
2022100%100%
99.99%
Decommissioned
February
2020
2022100%100%
99.99%
Decommissioned
January
2020
2022
 99.99% 99.99% 99.99%December 2019 100% 99.92% 100%November 2019  99.99% 99.99% 100%October 2019 99.89% 100% 99.99%September 201999.99%100%100%August 2019 99.99% 100% 99.99%July 2019 99.84% 99.93% 99.73%June 2019 100% 100% 100%May 2019 100% 100% 100%April 2019 100% 99.09% 100%March 2019100%100%99.98%February 201999.99%100%100%January 2019100% 100%100%December 2018100%100%99.99%November 201899.96%99.96%100%

...

100%100%Decommissioned
December 2021100%99.95%Decommissioned
November 2021100%100%Decommissioned
October 2021100%100%Decommissioned
September 2021100%100%Decommissioned
August 2021100%100%Decommissioned
July 2021100%100%Decommissioned
June 2021100%100%Decommissioned
May 202199.95%100%Decommissioned
April 202199.99%100%Decommissioned
March 202199.99%99.97%Decommissioned
February 202199.94%99.98%Decommissioned
January 202199.93%100%Decommissioned

Luma 2.x

Month

lumapro.serviceaide.com/login

Uptime

March 2024100%
February 2024100%
January 2024100%
December 2023100%
November 2023100%
October 2023100%
September 2023100%
August 2023100%
July 2023100%
June 2023100%
May 2023100%
April 202399.35%
March 2023100%
February 2023100%
January 2023100%
December 2022100%
November 2022100%
October 2022100%
September 2022100%
August 2022100%
July 2022100%
June 2022100%
May 2022100%
April 2022100%
March 2022100%
February 2022100%
January 2022100%

For historical information on Service Availability for Intelligent Service Management refer to Historical Service Availability Report.

Availability Service Level Agreement (SLA)

...

ComponentTarget Availability SLAThreshold for Service Availability Default
Intelligent Service Management99.9%99.5%
Luma 2.x99.9%99.5%


Serviceaide measures Availability Service Level Agreement (SLA) targets as described below:     

  • Serviceaide runs test scripts using application monitoring tools on the Production system to verify that Intelligent Service Management SaaS service is and Luma 2.x are available. Test scripts are run approximately once every ten (10) minutes, twenty-four (24) hours per day, seven days per week, throughout the contracted term of the service.
  • Availability SLAs measured using the formula defined in the table below. The percentage availability is calculated based on the number of successful monitoring tests recorded in any one calendar month divided by the total number of monitoring tests conducted in that one calendar month:

...