Serviceaide is retiring Transport Layer Security (TLS) 1.0 and TLS 1.1 and continuing support TLS 1.2 for Intelligent Service Management (ISM) and Luma.
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Your integrations that use inbound connections to Serviceaide ISM / Luma, ensure that TLS 1.2 encryption protocols are enabled in those integrations. Otherwise, the integrations may experience disruption after the upgrade is done at ISM/Luma. We recommend that you begin planning to upgrade to supported Java version which supports TLSv1.2 as soon as possible.
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For integrations that use Asset Discovery, download the latest package, upgrade the Asset Discovery Manager, and test the functionality in staging.
Note: In some environments, if the old asset connector is not uninstalled properly then it doesn't allow to install a new asset connector again. In such cases need to clean up the Registry by running regedt32.exe and look for Asset Connector reference and by deleting all the reference will clean the environment for the fresh install.