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Phrase: Displays the phrase entered by the user that did not match any skill available in the system.
Conversations: Displays the total number of conversations (including conversations through Test Widget) in which the unmatched phrase was used by the specific user during the conversations with Luma.
Last Used Channel: Displays Channel name where the unmatched phrase was used the last time.
Last Used On: Displays the date and time details when the unmatched phrase was last entered.
Last Used By: Displays user details who has used the unmatched phrase.
Status: Displays the current status of the unmatched phrase
Unresolved: Default status of Unmatched Phrases. This indicates that the phrase is pending for review or waiting to be assigned to a skill by the tenant administrator or developer.
Reviewed: The status indicates that the phrase is reviewed, but has not been assigned or associated with any skill.
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Consider the below configuration for your Tenant:
Confirmation The confirmation Threshold is set to 0.75.
The proximity range is 10%
Automated Training is Enabled.
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