| Table of Contents | ||||
|---|---|---|---|---|
|
...
Integrating Skype for Business with Intelligent Service Management provides the following benefits:
Instant Messaging (IM), voice, and video calls to initiate a quick chat between the analyst and the requester.
Minimizing the ticket resolution time.
Adding the 'requested for' to a conversation along with the 'requestor' and vice-versa.
Saving conversations for the records and keeping track of the progress.
Compatibility
Skype for Business (Online) feature is supported on the following browsers:
...
- In the App Registrations window, select the app which you just created. For example, "Skype for CSM".
- Click Manifest.
- In the Edit Manifest text editor, set the "oauth2AllowImplicitFlow" to “true”.
Note: By default, the value is set to False.
- Click Save.
Note: To enable multiple domain support set the "availableToOtherTenants" to "true"
Step 3
Configuring Reply URL/s
...