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This integration only works with Salesforce Enterprise Edition. |
Overview
Salesforce is a platform to empower your business by providing a complete profile of your customer. The integration between Salesforce and Intelligent Service Management is a step ahead to maintain transparency and enhance visibility into salesforce data and support information. This integration enables the sales and support team to track and manage the customer lifecycle with access to the support data in Salesforce. The sales and support team can view support incidents and service request history, create new tickets, and add work log updates to an existing ticket. By providing complete visibility of the sales cycle and post-sales support, teams can be prepared well for customer interactions, discuss service and support plans.
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