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Total Surveys: This represents the total number of surveys triggered to the end-user during the selected time period.
Total Responses: This is the total number of responses received for the Support Agent conversations , during the selected time period.
Average Rating: This represents your Customer Satisfaction Rating for the Support Agent conversations , for the selected time period. The Agent Chat Average is calculated based on the sum of all Support Agent survey responses divided by the number of responses in the selected time period.
Response Rate: The Response Rate is determined by the total responses divided by the number of surveys shown to users in the selected time period.
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