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As a Self-Service User, you can view the assets that you own. You can also create tickets to report a fault or request service for the assets you own. ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) allows you to relate a ticket to an asset to track the progress of the resolution. For example, an asset can be related to an incident ticket or a global ticket. Relating an asset to a ticket is an efficient way of managing and tracking an asset.
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- Log in as a Self-Service User.
- Navigate to WORKSPACES, SERVICE DESK, WORKSPACES> SERVICE DESK> Service Center, and click My Assets.
- Select an asset and click the drop-down arrow on the asset row.
- Select one of the following options:
Edit Asset in New Tab – This option displays the assets in a new tab.
Edit Asset in New Workspace Window – This option displays the asset in a new window.
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- Log in as a Self-Service user.
- Navigate to WORKSPACES, SERVICE DESK, WORKSPACES> SERVICE DESK> Ticket Center, and click My Tickets.
- Open an existing ticket.
- Navigate to the Related Assets/CIs section and click Relate Asset/CIs.
A list of assets and CIs, not related to the ticket, is displayed on the Relate Asset lookup. - Select the Asset or CI to which you want to relate this ticket.
- Click Relate Selected Items.
You have successfully related a ticket to an asset.
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