Work with Assets

The My Asset tab on the Service Center page provides you a list of assets that you own. You can search for specific assets. From the My Assets tab, you can open and view an asset.

Note: Use the My Tickets tab to relate an asset to a ticket.

As a Self-Service User, you can view the assets that you own. You can also create tickets to report a fault or request service for the assets you own. Serviceaide Intelligent Service Management allows you to relate a ticket to an asset to track the progress of the resolution. For example, an asset can be related to an incident ticket or a global ticket. Relating an asset to a ticket is an efficient way of managing and tracking an asset.

View Assets

1. Log in as a Self-Service User.
2. Navigate to WORKSPACES> SERVICE DESK> Service Center, and click My Assets.
3. Select an asset and click the drop-down arrow on the asset row.
4. Select one of the following options:
   Edit Asset in New Tab – This option displays the assets in a new tab.
   Edit Asset in New Workspace Window – This option displays the asset in a new window.

Relate a Ticket to an Asset

Follow these steps:

1. Log in as a Self-Service user.
2. Navigate to WORKSPACES> SERVICE DESK> Ticket Center, and click My Tickets.
3. Open an existing ticket.
4. Navigate to the Related Assets/CIs section and click Relate Asset/CIs.
   A list of assets and CIs, not related to the ticket, is displayed on the Relate Asset lookup.   
5. Select the Asset or CI to which you want to relate this ticket.
6. Click Relate  Selected Items. 
   You have successfully related a ticket to an asset.

To unrelate, clear the check box next to the item. The system prompts you to confirm the unrelate action. Click OK to unrelate.

Relate CIs and Assets

In the Relate CI/Asset section, you can do the following tasks:

• View the asset in a new tab
• Unrelate the asset