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- Edit Article: Select this action to modify the article that is currently open.
- Set as Expired: Sets the current article as expired.
- Set as Retired: Retires the current article
- Set as Draft: Sets the currently open article to the draft state. Use this option to reset published articles as draft.
Send mail: Sends an email notification to an individual or group of users. Select a communication template, add recipients list, update message body and Subject as required. Click Send to send notification.
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| Six of the OOTB communication templates are currently available for use. You may add new or update existing templates as required. Refer Create and Manage Communication Templates for more information. |
You can edit the article
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to change the ownership and ticket relationships of the article.
This video provides more information about using rich text editor, to explicate the cause, symptom, and resolution in a KB article.
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