This article includes the following topics:
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- Navigate to MANAGE> ADMINISTRATION> Tools> Common> Downloads, and click Asset Connector/Asset Discovery Manager Installer - Windows [353 MB]. A zip file containing the Asset Discovery Manager is downloaded.
- Unzip the downloaded file and navigate to the directory where the files are extracted.
- Double-click the clouditsm-assetconnector-installer- windows-64bit .exe file. The Installation wizard appears.
- Select a Destination Folder for the Asset Discovery Manager and click Next. Installer populates the default installation location of the Asset Discovery Manager. You can also select a custom location.
- Specify the following details:
Application URL: Specify the URL for the application.(Ex.: https://csmXcsm*.serviceaide.com)*X is the number of your tenant instance)
Admin Username: Specify the application Admin User ID.
Admin Password: Specify the application Admin Password. - Discovery Repository Port: Specify the port number of the CouchDB, used by the asset discovery repository. This port is prepopulated, however you can edit it and can specify the value as appropriate.
- Specify the following Asset Discovery Configuration Details and click Next. The following port is prepopulated with default values, however you can edit them and can specify the values as appropriate.
Messaging Service Port: Specify the port number of the ActiveMQ, used by the asset discovery manager.
Processor Service Port: Specify the port, which Asset Discovery Processor Windows service uses.
Note: Make a note of the details that are specified for the Asset Discovery Manager installation. The same details are required to install the Asset Discovery Processor. - Verify the information about the Pre-Installation Summary screen and click Install.
- Click Finish to complete the Installation.
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- Active MQ Service
- Apache Couch DB Service
- Asset Discovery Manager Service
- Asset Discovery Processor Service
Upgrade Instructions
When you upgrade to the latest release of the Intelligent Service Management application, you must also upgrade the Asset Discovery Manager installer. The application will prompt you upgrade the Asset Discovery Manager and Asset Discovery Processor. If the installer is not upgraded discovery will not work because of compatibility issues.
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Upon the successful installation, Asset Discovery Processor service is registered as a Windows service. The service then runs on the user specified port and reports to Asset Discovery Manager.
Upgrade Instructions
When you upgrade to the latest release of the application, you must also upgrade the Asset Discovery Processor. The application will prompt you upgrade the Asset Discovery Manager and Asset Discovery Processor. If the installer is not upgraded discovery will not work because of compatibility issues.
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