Page Comparison

This article lists some important URLs related to Serviceaide Intelligent Service Management.

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Environment	Location	Production URL	Production Email Domain	Staging URL	Staging Email Domain
csm2	Germany	csm2.serviceaide.com	mail-prod2.serviceaide.com	csm2staging.serviceaide.com	mail-stag2.serviceaide.com
csm3	United States	csm3.serviceaide.com	mail-prod3.serviceaide.com	csmstaging.serviceaide.com	mail-stag1.serviceaide.com
csm5	Canada	csm5.serviceaide.com	mail-prod5.serviceaide.com	csm5staging.serviceaide.com	mail-stag5.serviceaide.com
trial	United States		mail-trial.serviceaide.com

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Environment	URL
csm2	https://csm2.serviceaide.com/NimsoftServiceDesk/servicedesk
csm3	https://csm3.serviceaide.com/NimsoftServiceDesk/servicedesk
csm5	https://csm5.serviceaide.com/NimsoftServiceDesk/servicedesk
csmstaging	https://csmstaging.serviceaide.com/NimsoftServiceDesk/servicedesk
csm2staging	https://csm2staging.serviceaide.com/NimsoftServiceDesk/servicedesk
trial	https://trial .serviceaide.com/NimsoftServiceDesk/servicedesk

URLs to WSDL Files

Ticket Type	URL
Service Request	<nimsoft_monitor_integration_url>/servicedesk/webservices/ServiceRequest?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/ServiceRequest?wsdl
Change Request	<nimsoft_monitor_integration_url>/servicedesk/webservices/ChangeRequest?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/ChangeRequest?wsdl
Problem	<nimsoft_monitor_integration_url>/servicedesk/webservices/Problem?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/Problem?wsdl
Incident	<nimsoft_monitor_integration_url>/servicedesk/webservices/Incident?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/Incident?wsdl

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