Important URLs

This article lists some important URLs related to Serviceaide Intelligent Service Management.

Environment URLs

Environment	Location	Production URL	Production Email Domain	Staging URL	Staging Email Domain
csm2	Germany	csm2.serviceaide.com	mail-prod2.serviceaide.com	csm2staging.serviceaide.com	mail-stag2.serviceaide.com
csm3	United States	csm3.serviceaide.com	mail-prod3.serviceaide.com	csmstaging.serviceaide.com	mail-stag1.serviceaide.com
csm5	Canada	csm5.serviceaide.com	mail-prod5.serviceaide.com	csm5staging.serviceaide.com	mail-stag5.serviceaide.com
trial	United States		mail-trial.serviceaide.com

CA Unified Infrastructure Management Integration URLs

Environment	URL
csm2	https://csm2.serviceaide.com/NimsoftServiceDesk/servicedesk
csm3	https://csm3.serviceaide.com/NimsoftServiceDesk/servicedesk
csm5	https://csm5.serviceaide.com/NimsoftServiceDesk/servicedesk
csmstaging	https://csmstaging.serviceaide.com/NimsoftServiceDesk/servicedesk
csm2staging	https://csm2staging.serviceaide.com/NimsoftServiceDesk/servicedesk
trial	https://trial .serviceaide.com/NimsoftServiceDesk/servicedesk

URLs to WSDL Files

Ticket Type	URL
Service Request	<nimsoft_monitor_integration_url>/servicedesk/webservices/ServiceRequest?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/ServiceRequest?wsdl
Change Request	<nimsoft_monitor_integration_url>/servicedesk/webservices/ChangeRequest?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/ChangeRequest?wsdl
Problem	<nimsoft_monitor_integration_url>/servicedesk/webservices/Problem?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/Problem?wsdl
Incident	<nimsoft_monitor_integration_url>/servicedesk/webservices/Incident?wsdl <nimsoft_monitor_integration_url>/NimsoftServiceDesk/servicedesk/webservices/Incident?wsdl

Service Name	URL
Attachment	<nimsoft_monitor_integration_url>/servicedesk/webservices/Attachment?wsdl
Bulk Upload	<nimsoft_monitor_integration_url>/servicedesk/webservices/BulkUpload?wsdl
Categorization	<nimsoft_monitor_integration_url>/servicedesk/webservices/Categorization?wsdl
Communication	<nimsoft_monitor_integration_url>/servicedesk/webservices/Communication?wsdl
Configuration Item	<nimsoft_monitor_integration_url>/servicedesk/webservices/ConfigurationItem?wsdl
Contact	<nimsoft_monitor_integration_url>/servicedesk/webservices/Contact?wsdl
Defined Search	<nimsoft_monitor_integration_url>/servicedesk/webservices/DefinedSearch?wsdl
Knowledge Article	<nimsoft_monitor_integration_url>/servicedesk/webservices/KnowledgeArticle?wsdl
Organization	<nimsoft_monitor_integration_url>/servicedesk/webservices/Organization?wsdl
Problem	<nimsoft_monitor_integration_url>/servicedesk/webservices/Problem?wsdl
Role	<nimsoft_monitor_integration_url>/servicedesk/webservices/Role?wsdl
Support Group	<nimsoft_monitor_integration_url>/servicedesk/webservices/SupportGroup?wsdl
Task Ticket	<nimsoft_monitor_integration_url>/servicedesk/webservices/TaskTicket?wsdl
Tenant Provisioning	<nimsoft_monitor_integration_url>/servicedesk/webservices/TenantProvisioning?wsdl
Ticket	<nimsoft_monitor_integration_url>/servicedesk/webservices/Ticket?wsdl
Utility	<nimsoft_monitor_integration_url>/servicedesk/webservices/Utility?wsdl
Value List	<nimsoft_monitor_integration_url>/servicedesk/webservices/ValueList?wsdl
Workflow Action	<nimsoft_monitor_integration_url>/servicedesk/webservices/WorkflowAction?wsdl
Worklog	<nimsoft_monitor_integration_url>/servicedesk/webservices/Worklog?wsdl

SOAP UI Projects

For URLs to sample SOAP UI projects and relevant instructions, visit:

https://communities.ca.com/community/ca-cloud-service-management/blog/2014/07/29/ca-csm-project-for-soap-ui