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Error Finding Valid Certification Path
While connecting to the ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) server, you can encounter the following errors:
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If there is an error on the CSM Intelligent Service Management server, a response is recorded in the sync_data.log.0 file. The response can help you troubleshoot the error. Some errors contain a response code only. When a response code is present, the XML response from the server is not included in the sync_data.log.0 file.
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Possibly, the action is complete on the server side. Verify in CSM Intelligent Service Management if the changes are reflecting. Though the action is successful, the backup file is not updated. Delete your backup files and run the synchronization again.
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While synchronizing a large number of records, you may encounter errors like, connection reset or timed out. The error arises because the connection between your ADSync Utility and CSM Intelligent Service Management times out. The timeout limitation depends on various factors, like:
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You can resolve these issues by using the direct URLs to CSM Intelligent Service Management. You can request the Support team for the direct URL that is relevant to your location.
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- The organization hierarchy is not defined in your CSM Intelligent Service Management instance.
- There are duplicate entries for organizations in CSM Intelligent Service Management.
Resolution
Correct the organization hierarchy in CSM Intelligent Service Management. Navigate to MANAGE, Tools, MANAGE> Tools> Organizations to review and correct your organizational hierarchy.
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