When setting up your Cloud your Intelligent Service Management (CSM) environment you will probably want to test sending emails to CSM Intelligent Service Management to open or update tickets, and test outbound email communication from CSM Intelligent Service Management regarding ticket updates.
In order for CSM Intelligent Service Management to accept emails, the inbound email must be set up. Additionally, to send email notifications to end users or analysts, outbound email must be configured. For instructions on how to configure email, see the documentation wiki page here.
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