Table of Contents maxLevel 2
The following articles contain step-by-step instructions on how to install and use Intelligent Service Management Mobile App by an analyst and end-user:
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Serviceaide Intelligent Service Management Mobile App
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Android OS 9 is not supported with the magic link registration functionality. We are working on this issue and hope to have a resolution soon. |
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| Activity | iOS Data Usage in KB | Android Data Usage in KB |
|---|---|---|
| Login Successfully to home page | 58.5 | 34.20 |
| Load list of tickets, first 10 records | 39.3 | 11.05 |
| Next 10 tickets | 39.2 | 11.5 |
| Open single ticket | 18 | 11.27 |
| Add Account/Profile | 60 | 60 |
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Also available for Android in China at
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Compatibility
iOS 8.0 and up
Android 4.1 and up5.0 (Lollipop) and up
Language Support
- English
- Brazilian Portuguese
- Spanish
- Simplified Chinese
- French
- German
- Italian
- Japanese
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- Download the mobile app. The mobile is available for android and iOS user and can be downloaded from the following locations:
- Android operating systems: https://play.google.com/store/apps/details?id=com.serviceaide.csmmobile&hl=en
- Apple iOS operating systems:https://itunes.apple.com/us/app/cloud-service-management/id1205513888?mt=8
For information about the supported version of each mobile operating system, visit the corresponding app store. - Open the mobile app and configure the language and local.
- Select the Language.
- Select the Locale.
- Tap Continue.
- Accept the Terms and Conditions.
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Some Android 5.0 users may experience local storage issue (language preferences and user credentials that are not stored even when 'Remember Password' is selected) with the Intelligent Service Management Mobile app Bamboo release. To avoid this scenario, update the Android System WebView app from Google Play Store to version 42.0.2311.138 or higher.
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Compatability
iOS 7.0 and up
Android 4.2, 4.3, 4.4 & 5.0
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