While adding a user you can define the licensing type of that user. This helps on how the user uses the application. For more information about adding users, see Manage Users.
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For example, Beta Corp purchases ten 10 Concurrent Licenses. Beta Corp has 30 level 1 analysts within IT that is are using the application to log, update, and resolve tickets. The team is broken out into three shifts with ten 10 level 1 analysts working each shift.
The Beta Corp management team decides to purchase ten 10 total Concurrent licenses as the peak number of users with a Concurrent license using the application at any given time will be ten.
Beta Corp creates 30 total users in the application and assigns each of them a concurrent license. This means that no more than ten users with a concurrent license can be logged in to the application at any one time.
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Assigning Concurrent user licenses is not restricted, but the number of concurrent users that can log in at the same time must not exceed the specified limit. The number of concurrent licenses a company purchases, defines the maximum number of concurrent license users who can log in to the application simultaneously.
The administrator receives an alert email message when the number of users log in to the application reaches to the maximum; but the users can still log in to the application. The concurrent users are restricted, when the overage threshold is also consumed.
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- Navigate to MANAGE> TOOLS> MANAGE SESSIONS
- Select the check box in the first left column to specify the user
- Click Log out user.
Usage of session for Named users:
A named user can access two web sessions and unlimited mobile sessions at any time.
Usage of sessions for Concurrent users:
A concurrent user can access two web sessions and unlimited mobile sessions. If the concurrent user log in counts are less than the specified limit, the user gets an alert before logging in.
For example, If the user (Named/Concurrent) is logged in to Cloud Service Management in the Chrome browser and also in Firefox, the user will not be allowed to log in to Cloud Service Management in Safari at the same time. The user will get an alert before logging in to the session and will be asked to logout one or both of the existing sessions.