To define the Permission for a Skill, go to Details tab and from the Permission drop-down list, you can set the permission of this skill. This defines what type of Service Management user can access this skill -Analyst or Administrator, Developer, Analyst, Self-Service User or Guest. In Intelligent Service Management, an analyst is any user with a Concurrent or Named license which includes Managers and Administrators. Let us select the Analyst here.
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Analyst users can trigger both Analyst and Self-Service User skills. But, Self-Service User can only view trigger Self-Service skills. |