| Table of Contents | ||||
|---|---|---|---|---|
|
Carpathian- February 2024
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Bulk process data | Analyst, Administrator | Issue to download template from bulk process data | ISM-12943 |
| Ticket Center | Analyst | Few common ticket actions are not appearing on the tickets | ISM-12934 |
| User Administration | Administrator | Username field is getting blank when the user is made Active from Inactive status | ISM-12909 |
| REST API | Self Service User | Unable to add comment while approving the ticket via REST API | ISM-12903 |
| User Administration | Administrator | User's Manager selection allows inactive users also | ISM-12901 |
| Advance Ticket Center | Self Service User | ATC shows incorrect results only for SSU | ISM-12890 |
| Ticket Center | Analyst | Communication is not sent from the ticket if the Communication template has the placeholder for the last worklog. | ISM-12883 |
| Ticket Center | Analyst | Able to drag and drop files in the attachment session for closed tickets. The system is configured to not allow reopening the ticket once closed. | ISM-12868 |
| Webhook | Analyst | Webhook Issue with cascade approval in ISM process workflow | ISM-12866 |
| REST API | Analyst | Error getting data from field LastWorklog via the ODATA API | ISM-12863 |
| Advanced Ticket Center | Analyst, Administrator | Filter is not working for few tickets in Advanced Ticket Center | ISM-12849 |
| Request Catalog | Analyst | Request Catalog page not loading | ISM-12837 |
| AD Sync | Administrator | Issues with ADSync | ISM-12834 |
| Change Management | SSU | User is not able to open their own change request when it is in the approval phase. The application freezes. | ISM-12831 |
| REST API | SSU | Webservice operation associated with approval action not triggering when ticket is approved through incoming email | ISM-12823 |
| REST API | Analyst | getTaskTicket operation to have parent ticket identifer | ISM-12816 |
| Ticket Center | SSU | Feedback not being sent to users for 40207 | ISM-12791 |
| Ticket Center | Analyst | Additional approvers appearing in the list with partial match of phase text | ISM-12784 |
| Webhook | Analyst | Webhook is failing for 40284 | ISM-12774 |
| Service Catalog | Administrator | Unable to classify the Service catalog with Service Owner role for 40271 | ISM-12738 |
| Orgs | Administrator | Account Manager field goes blank after any update | ISM-12723 |
| REST API | Analyst | Error getting data from a specific ticket via the ODATA API for 40288 | ISM-12721 |
| Ticket Center | Analyst | "Resolve Using" text box isn't inactive after saving ticket | ISM-12712 |
| Localization | All Users | Request to fix Portuguese translations in all slices | ISM-12697 |
| REST API | Analyst | Rest API calls are open closed tickets and assign tickets to Inactive groups | ISM-12685 |
| Homepage | All Users | Intermittent issue with the links under the LEARN Menu section | ISM-12681 |
| Ticket Center | All Users | Approval decision counter not working with Non-English profiles | ISM-12648 |
| Ticket Center | Analyst | Mandatory parameter for worklog working only on the first worklog on a ticket | ISM-12613 |
| Ticket Center | All Users | Attachment Webhook failing after Kruger release for 40224 | ISM-12601 |
| Ticket Center | All Users | Reminder approvals notification are not going for SRQ | ISM-12592 |
| Advanced Ticket Center | SSU | ATC search getting results from all tickets | ISM-12568 |
| Ticket Center | All Users | Group name not appearing when approvers are added through related CI | ISM-12479 |
Patch - October 2023
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
Request Catalog | All Users | The Request Catalog page is not loading | ISM-12837 |
| Ticket center | All Users | Feedback is not being sent to users with a specific feedback schedule | ISM-12791 |
| Administrators, Analysts | Approval decision counter not working with Non-English profiles | ISM-12648 | |
| Administrators, Analysts | Mandatory parameter 'Client Viewable' for worklog is working only on the first worklog on a ticket | ISM-12613 | |
| Organizations | Administrators | Field "Account Manager" on Organization goes blank after any update | ISM-12723 |
Patch - June 2023
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Ticket center | All Users | The user is unable to take any actions on some of the assigned tickets. Due to a run time error, the tickets are getting locked. | ISM-12667 |
| Security Policy | All Users | Permissive HTTP Strict Transport Security Policy Detected | ISM-12690 |
...
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
Single Sign-On (SSO) | Administrators, Analysts | Request the creation of a color theme | ISM-12232 |
SLA | Administrators | Unable to create new SLA Target post new release | ISM-12255 |
Ticket Center | All Users | Ticket getting created even though allow anonymous configuration parameter is set to No | ISM-12224 |
Zircom - April 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Standard Reports | Administrators, Analysts | Issue with accessing Standard Reports "Average service delivery performance" and "Average service delivery performance by organization". When accessed, reports do not open. | ISM-12163 |
| Advanced Reports | Administrators, Analysts | Issue with report 'Tickets com ultimo log'. Users are unable to see data in the report for any tickets. | ISM-12172 |
| Advanced Ticket Centre | All Users | On Advanced Ticket Center, Self Service users are able to see tickets from all organizations. | ISM-12171 |
| Process Workflow | Administrators, Analysts | Issue with Process workflows. Users are unable to Discard and Checkout Process Workflow | ISM-12177 |
When a task ticket is created through a process workflow, custom attributes values are not getting populated on the task tickets. | ISM-12157 | ||
On execution of process workflow with "Received In Mailbox" entry criteria, Web service operation is not getting triggered. | ISM-11490 | ||
| The system throws an error when a workflow action is executed on a ticket | ISM-11865 | ||
| Ticket Center | Analysts | SLA not getting applied on a few tickets | ISM-12030 |
| Ticket assignment notification going to the incorrect group | ISM-12048 | ||
| Users are unable to take ownership of any of the tickets | ISM-12044 | ||
| Ticket Center | All Users | The Global Search doesn't work for Chinese keywords. The search works in classic mode | ISM-12059 |
The short ticket URL for the task ticket is not working | ISM-12147 | ||
Scheduled emails are not being sent on time when the user profile date and time format is set to Non-USA (dd/mm/yyyy) | ISM-12061 | ||
When a ticket is created using REST API with the custom attribute in matching condition, the Auto route is not being applied. | ISM-12117 | ||
| Dashboard | Administrators, Analysts | Dashboard(Beta) throws an error | ISM-12155 |
| Single Sign-On (SSO) | Administrators, Analysts | SSO URL for outstanding items is not redirecting correctly. Instead of the outstanding items page, it is getting redirected to the ticket center. | ISM-12074 |
| Contacts | Administrators | Administrators are not able to set the "Notification Mechanism" option for Non-English profiles | ISM-12060 |
Unable to Disable Service Feedback for non-English users | ISM-12021 | ||
| Calenders | Administrators | On Change Calendar, the scroll is not working intermittently | ISM-12051 |
| Service Catalog | Administrators, Analysts | Error in translation: Label Service Catalog is incorrectly translated. | ISM-12080 |
...