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Zircom - April 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Standard Reports | Administrators, Analysts | Issue with accessing Standard Reports "Average service delivery performance" and "Average service delivery performance by organization". When accessed, reports do not open. | ISM-12163 |
| Advanced Reports | Administrators, Analysts | Issue with report 'Tickets com ultimo log'. Users are unable to see data in the report for any tickets. | ISM-12172 |
| Advanced Ticket Centre | All Users | On Advanced Ticket Center, Self Service users are able to see tickets from all organizations. | ISM-12171 |
| Process Workflow | Administrators, Analysts | Issue with Process workflows. Users are unable to Discard and Checkout Process Workflow | ISM-12177 |
When a task ticket is created through a process workflow, custom attributes values are not getting populated on the task tickets. | ISM-12157 | ||
On execution of process workflow with "Received In Mailbox" entry criteria, Web service operation is not getting triggered. | ISM-11490 | ||
| The system throws an error when a workflow action is executed on a ticket | ISM-11865 | ||
| Ticket Center | Analysts | SLA not getting applied on a few tickets | ISM-12030 |
| Ticket assignment notification going to the incorrect group | ISM-12048 | ||
| Users are unable to take ownership of any of the tickets | ISM-12044 | ||
| Ticket Center | All Users | The Global Search doesn't work for Chinese keywords. The search works in classic mode | ISM-12059 |
The short ticket URL for the task ticket is not working | ISM-12147 | ||
Scheduled emails are not being sent on time when the user profile date and time format is set to Non-USA (dd/mm/yyyy) | ISM-12061 | ||
When a ticket is created using REST API with the custom attribute in matching condition, the Auto route is not being applied. | ISM-12117 | ||
| Dashboard | Administrators, Analysts | Dashboard(Beta) throws an error | ISM-12155 |
| Single Sign-On (SSO) | Administrators, Analysts | SSO URL for outstanding items is not redirecting correctly. Instead of the outstanding items page, it is getting redirected to the ticket center. | ISM-12074 |
| Contacts | Administrators | Administrators are not able to set the "Notification Mechanism" option for Non-English profiles | ISM-12060 |
Unable to Disable Service Feedback for non-English users | ISM-12021 | ||
| Calenders | Administrators | On Change Calendar, the scroll is not working intermittently | ISM-12051 |
| Service Catalog | Administrators, Analysts | Error in translation: Label Service Catalog is incorrectly translated. | ISM-12080 |
Patch- January 2022
| Areas of Impact | Impacted Users | Description | Serviceaide Defect ID |
|---|---|---|---|
| Service Catalog | All Users | Issue with Automatically filled fields. The Custom attribute value is not copied from Parent Ticket to Task ticket when using workflow action configured in the Process workflow | ISM-12096 |
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